1 General

All transactions made via this website are between the customer and

InterPresents ApS
Stadion Allé 11
8600 Silkeborg
Denmark

Reg. no.: DK42654906

2 Age requirements

You must be 18 years of age to shop at InterPresents ApS. There may be national requirements for individual age identification in connection with the purchase of alcohol, which you must complete in order to complete an order.

3 Order confirmation, invoice and communication

All orders are confirmed automatically (by email), and you will receive a message by email within 24 hours on weekdays if there are problems with delivery (backorder / sold out items). InterPresents ApS always communicates via email, unless the customer wishes to be contacted by telephone.

4 Payment by card

We accept the following payment cards: VISA, MasterCard, Apple Pay and G Pay.

InterPresents ApS uses a payment gateway from Stripe. All card data is sent encrypted.

The amount will only be charged to your card when the item is shipped. A larger amount can never be charged than what you have authorized when purchasing.

You can read more about the rules for your specific card from your card issuer.

5 Payment by bank transfer

You can also pay by bank transfer to:
Bank name
Reg. no. XXXX
Account no. XXXX
Swift: XXXX
IBAN: XXX.

Remember to include the order or invoice number and name with the bank transfer.

Please note that we will only prepare and ship the received order once we have registered your payment, which typically takes one to two banking days from when you have made the transfer, depending on the time and day of the week. With a bank transfer, you are not protected by the objection scheme.

6 Payment by monthly invoice

Business customers with more than 500 annual shipments can be registered as a Premier Customer and be individually approved to make purchases from InterPresents ApS on credit. One invoice is sent per month with a total statement of the purchases for the month in question. There is basically a standard payment term of current month + 30 days, but this can be negotiated individually.

7 The product

When you order wine gifts from InterPresents ApS, all prices include gift wrapping and a greeting card (unless otherwise stated), on which we write your greeting to the recipient. In addition, the wine gift is sent in an approved shipping cardboard box.

8 Replacement of the product

InterPresents reserves the right to replace ordered wine products with other wine products of the same quality. This mainly applies to Recurring Shipment, where there may be ongoing replacement and updates of our wine products.

9 Delivery

Orders are prepared and shipped no later than the following business day after receipt of your order. We typically deliver within 3-5 business days after receipt of your order, but the actual delivery time may depend on the recipient country and recipient’s availability. InterPresents ApS strives to deliver the goods on the requested delivery date, but cannot guarantee this.

When paying by bank transfer, the received order will only be prepared and shipped after receipt of payment.

10 Special terms for Recurring Shipments (herafter Subscription)

10.1 Creating a Subscription

We will send your chosen wine gift according to the agreement that has been made. The subscription does not have an end date. You must be over 18 years of age to be able to create a subscription. When purchasing a subscription, you also create an InterPresents profile. An InterPresents profile contains, among other things, a username (email address) and password. This information must be used each time you log in to your subscription. It is a condition that you provide your email address. We will send a receipt and a confirmation email with a link to activate the profile on the subscription.

10.2 Payment

Subscriptions are paid for by debet card or credit card. The payment window shows which payment cards are accepted. At the same time, the subscriber gives permission for subsequent payments to be automatically deducted from the payment card used for the purchase.

InterPresents will first deduct the money from your account in connection with each delivery throughout the subscription period. An invoice will be sent after each withdrawal.

If a payment cannot be completed, e.g. if the payment card has expired, the subscriber will be informed of this by email and will also be given the opportunity to change the card information. This information is encrypted on the payment pages, which are certified by Visa and MasterCard. InterPresents does not store sensitive card information. We only store information about the last four digits of the card number, the expiration date and card type.

10.3 Cancellation, vacation or change of subscription

You can cancel or change your subscription at any time. You can cancel your subscription on your profil or by sending an email to support@interpresents.com. We must receive your cancellation no later than 5 days before the subscription is due for shipment.

If you have any changes to your next delivery, these can be made no earlier than 5 days before the delivery date.

10.4 Change of terms

Changes to subscription terms will be notified with at least one month’s notice. If there are significant changes, notification will be sent by email. Minor changes and changes that are not to the customer’s disadvantage will not be notified. The current subscription terms will always be available at interflora.dk.

10.5 Replacement of the product

InterPresents reserves the right to replace wine products with other wine products of the similar quality.

11 Right of withdrawal

As a customer, you have a 14-day right of withdrawal when you shop with us.

The withdrawal period expires 14 days after the day you have received your goods, or you receive the last goods in physical possession when it concerns an agreement for several different goods that are ordered in one order and are delivered individually.

You must notify us within 14 days of receipt that you wish to cancel your purchase. The notification must be given via e-mail to support@interpresents.com and you must complete and submit our standard cancellation form (find link at the bottom of this page). In your notification, you must clearly inform us that you wish to exercise your right of withdrawal.

You cannot cancel by simply refusing to accept the goods without clearly informing us of this.

11.1 Returns

You must return your order to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase. You must bear the direct costs of returning the goods. You bear the risk of the goods from the time of delivery.

Missing original packaging may constitute a decrease in value, so to be sure of receiving all the money back, it is recommended that the goods are returned in their original packaging.

Certain goods cannot be returned by normal mail due to their nature. This applies to: Wine, Cava and other spirits. The costs of return are borne by the sender.

11.2 Goods exempt from the right of withdrawal

The following types of goods are exempt from the right of withdrawal:

A) Delivery of goods that are manufactured according to the consumer’s specifications or have been given a clear personal touch, e.g. embroidery and printing.

B) Delivery of alcoholic beverages, where the price was determined when the purchase agreement was concluded and delivery can only take place after 30 days, and where the actual value depends on market conditions over which the trader has no influence.

C) Delivery of goods that can be assumed to deteriorate or become obsolete quickly.

You lose your right of withdrawal if;

You break the seal on goods that are not suitable for return for health protection or hygiene reasons.

11.3 Condition of the goods when you return them

You are only liable for any deterioration in the value of the goods that is due to handling other than what is necessary to determine the nature, properties and functioning of the goods. In other words, you can try the product in the same way as if you tried it in a physical store, but you may not actually use it.

If the product has been tried in addition to what is described above, we consider it used, which means that if you cancel the purchase, you will only get part or none of the purchase amount back, depending on the commercial value of the product.

11.4 Refund of the purchase amount

If you cancel your purchase, you will get the amount you have paid to us back. In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.

If you exercise your right of withdrawal, we will refund all payments received from you, including delivery costs (but not additional costs resulting from your own choice of a type of delivery other than the cheapest type of standard delivery that we offer), without undue delay and in any event no later than 14 days from the date on which we have received notification of your decision to cancel this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

We may withhold the refund until we have received the returned item, unless you have provided documentation of having returned it before then.

11.5 If you regret your purchase, the item must be sent to:

InterPresents ApS
Barcelona Office
Carrer de Nàpols 173, SA1
08013 Barcelona
Spain

We do not accept packages without delivery or packages sent by cash on delivery.

12 Right of complaint
The defects rules of the Danish Sales Act may apply to purchases of goods.

When you shop with us as a customer, you have a 24-month right of complaint. This means that you can either have the item repaired, exchanged, your money back or a reduction in the price, depending on the specific situation. It is a requirement that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product or other harmful behavior. However, the complaint follows the natural durability of the product.

You must complain within a “reasonable time” after you have discovered the defect in the product. If you complain within two months after the defect is discovered, the complaint will always be timely.

If the complaint is justified, we will refund your (reasonable) shipping costs. The product must always be returned in proper packaging, and remember to get a receipt for shipping so that we can refund your shipping costs.

12.1 The product is sent to:

InterPresents ApS
Barcelona Office
Carrer de Nàpols 173
08013 Barcelona
Spain

When you return the product, please describe the problem as detailed as possible.

We do not accept packages without delivery or packages sent by cash on delivery.

13 Personal data policy

In order for you to enter into an agreement with us, we need the following information about the ordering party and recipient: Name, address, telephone number and e-mail address.

We register and pass on this personal data in order to deliver the goods to you.

The personal data is registered with InterPresents ApS and stored for five years, after which the information is deleted.
The data controller at InterPresents ApS can be contacted at: support@interpresents.com.

As a registered customer of InterPresents ApS, you always have the right to object to the registration. You also have the right to access what information is registered about you. You have these rights under the Personal Data Act and inquiries in this regard should be directed to: support@interpresents.com.

14 Conclusion of the agreement

In the event of a delay, backorder or sold-out goods, we will endeavour to inform you as soon as possible about this and what we can do in the matter.

15 Pricing Errors

If a price is clearly incorrect and you should reasonably have discovered this, we are not obliged to supply the product in question at the incorrect price.

16 Complaints

If you as a customer want to complain about your purchase, you must contact us at support@interpresents.com. If we are unable to find a solution, you can send a complaint to Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark via the Complaints Portal for Nævnenes Hus.

In order to be able to complain, the product or service that you want to complain about must have cost at least DKK 1,110 and a maximum of DKK 100,000. For complaints about clothing and shoes, however, the price must have been at least DKK 720. There is a fee to have the complaint processed.

If you reside in an EU country other than Denmark, you can complain to the EU Commission’s complaints portal here: http://ec.europa.eu/odr

17 For all orders – force majeure

During extreme weather situations such as snowstorms and ice storms and other similar force majeure situations, including other cases of extreme weather, war, strike, epidemic, etc., there may be irregularities in deliveries, and your order will be delivered at the earliest opportunity.

18 Disclaimer

InterPresents does not assume liability for losses that may arise as a result of non-delivery or delay, technical errors, problems with connection to the internet, processing of data in connection with payment, or losses incurred in any other way, and InterPresents disclaims any liability for losses caused by users of the website using the service without following the technical requirements specifications and supplementary instructions.

InterPresents is not liable for errors or defects in purchased products, including errors in data, etc., unless it can be demonstrated that the error can be attributed to InterPresents as intentional or negligent. InterPresents can under no circumstances be held liable for lost profits, operating losses or other indirect losses. The mandatory defect rules of the Danish Sales Act apply to consumer purchases covered by the Danish Sales Act.

19 Standard withdrawal form

Our standard withdrawal form can be found by clicking HERE.

 

The terms and conditions were last updated on April 25, 2025.